shipping and returns


Have you purchased a flu kit from us. Here you will find our shipping and returns policies.

Shipping and Delivery


Times and Costs

Most of our orders are dispatched from the warehouse in the same day, so please allow up to 7 days for delivery. Orders will be delivered via Australia Post or courier service.

Your order

When your online purchase is complete you will receive an email containing your order confirmation.

Lost or Damaged Goods

If your order is lost or damaged in transit, please email us at flukits@medimobile.com.au or call 1300 600 339 within Australia or +61 (0)7 3868 2255 outside of Australia, 9:00am – 5:00pm Monday to Friday (AEST) so that we may assist you.

International Deliveries

If you would like to deliver your parcel to a country outside Australia please email us at flukits@medimobile.com.au or call +61 (0)7 3868 2255 to discuss delivery options and time frames.

Returns

Returns will be accepted on any faulty or wrongly described product returned to Medimobile within a reasonable timeframe (e.g. within 6 weeks of purchase).

How to return or exchange an item

Simply email flukits@medimobile.com.au to request a returns form, then send the completed returns form along with the item/s you wish to return to the following address:

MEDIMOBILE
REPLY PAID 612
SPRING HILL QLD 4004

You will not require a postage stamp on your parcel or letter if you use the above address.

Once we have processed your return we will notify you via email.

Please allow two weeks from the day your parcel is delivered to us for your account to be credited, or for your replacement to be sent to you.